privacy policy

Last Modified: 6.30.20

1. Introduction.  OkaySo, Inc. (referred to as “Company”, “we”, “our”, “us”) respects the privacy of our Users and is strongly committed to protecting your privacy.  This privacy policy (“Policy”) describes how we collect, use, and store your information.  This Policy is part of and incorporated into the Terms of Use (“Terms of Use”).  The User ("you") agree to be bound by the Terms of Use, including the Policy, by using the Platform and Services.  The Policy establishes the legal terms and conditions governing the submission of information and our use of it in performing the Services.  All capitalized terms used in this Policy and not otherwise defined here will have the meanings assigned to them in the Terms of Use.  By submitting the information, you agree to be bound by this Policy and allow the information to be used in the manner specified in this Policy.

2. Information We Collect.  We collect information in two ways, directly from your input into the Platform, and automatically through the Services.

2.1 Information Provided By You.  We may collect and store any personal information you enter through our mobile application okayso or provide to us in some other manner.  We may collect and store any personal information you provide while using our Services or in some other manner.  This may include identifying information, such as your name, address, email address and telephone number, and, if you transact business with us, financial information. You may also provide us with other personal information, such as age, gender identity, sexual orientation, race/ethnicity, location (city, state), relationship status, sexual likes/dislikes and other information as to your personal behavior and preferences.  You also provide us with Content posted or communicated by you through the Services, including communications with other Users and advisers.  If you contact us for support, we will keep an internal record of what support was given.  You also understand that support may require us to review information you have provided, such as transcripts of your interactions with advisers and other Users, and that this may include sensitive and personal information about you.  From time-to-time, we may provide you with the opportunity to participate in contests or surveys.  If you choose to participate, we may request certain personal information from you.  Participation in these contests or surveys is completely voluntary and you therefore have a choice whether or not to disclose the requested information.  The requested information typically includes contact information (such as name and address), and demographic information (such as zip code).

2.2 Information Collected Automatically.

(a) We collect non-personally identifiable information automatically for the primary purpose of customizing the Platform and Services, understanding how they are used, and preventing misuse.  For example, when you access the Platform, we automatically record information from your device, its software, and your activity using the Platform.  This may include, but is not limited to the date and time of your access to the Platform, your device’s internet protocol (“IP”) address, geographical information, device type, your mobile carrier, date and time stamps associated with transactions, system configuration information, metadata concerning files included in the information submitted to us, and other interactions with the Platform.

(b) Some devices allow applications to access real-time location-based information (for example, GPS or sensor data from your device that may provide information on nearby Wi-Fi access points and cell towers).  In addition, some of the information we collect from you, for example IP address, can sometimes be used to approximate a device’s location.  If you do not wish us to receive this information, please configure your devices not to share it.  If you do not provide certain geographical information, however, you may not be able to use all aspects of the Platform or the Services.

(c) We use mobile device IDs (the unique identifier assigned to a device by the manufacturer), or Advertising IDs (for iOS 6 and later) to recognize you. We do this to track your use of our app.  Device IDs cannot be deleted, but Advertising IDs can be reset in “Settings” on your iPhone.  Ad companies also use device IDs or Advertising IDs to track your use of the app, track the number of ads displayed, measure ad performance and display ads that are more relevant to you.  Analytics companies use device IDs to track information about app usage.

3. Use of your Information.

3.1 In General.  We may use information that we collect about you to (a) deliver the Services, and manage the Platform and our business, (b) manage your account and provide you with User support, (c) perform website or mobile application analytics, (d) enforce or exercise any rights in our terms and conditions, and (e) perform functions as otherwise described to you at the time of collection.  

3.2 Third-Party Service Providers.  In all circumstances, we may perform the functions described above directly or use a third-party vendor to perform these functions on our behalf who will be obligated to use your personal information only to perform services for us and only in conformance with this Policy.

4. Sharing or Disclosing your Information.

4.1 Personal Information.  We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt out of having your personal information shared.

(a) Service Providers.  We may share information, including personal information, with third parties that perform certain services on our behalf.  These services may include fulfilling orders, providing User service and marketing assistance, performing business and sales analysis, and analytics, supporting our Website functionality, and supporting surveys and other features offered through the Platform.  These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes and are not permitted to use the information in violation of this Policy.

(b) Third Parties.

(i) The Platform may include, from time to time, social media features, such as Facebook and Twitter buttons and widgets, such as “share” buttons or interactive mini-programs that run on our site.  These features may collect your IP address, which page you are visiting on our site, and may store information to enable the feature to function properly.  Social media features and widgets are either hosted by a third party or hosted directly on the Platform.

(ii) Your username profile is public and viewable by any User of the Services.  For that reason, when choosing a username for the boards or main site, we recommend that you do NOT use your full name or a handle you use or want to use anywhere else if you wish to remain anonymous.  Choose a handle that allows you to post freely and anonymously.  In addition, you may choose to share Content with other Users or advisers through the Platform, such as questions posed to other Users or advisers or answers or comments you post.  You should be aware that any information you choose to disclose through the Platform can be read, collected, and used by other Users and advisers with whom you have shared it (or all Users if you share it publicly).  Publicly-shared Content may be shared with developers of our Services and other third parties, including advertisers.  We are not responsible for the information you choose to submit and you are solely responsible for monitoring your privacy and sharing settings. In some cases, you can remove content you have submitted at any time.  However, others may have copied and used the information that you shared.  This is particularly true of content you submit to another User for that User’s use.

(iv) Your interactions with third parties through the Platform and Services are governed by the privacy policies, if any, of those third parties.  We are not responsible for what those third parties do with your information.  Therefore, you should make sure you trust those third parties and they have privacy policies acceptable to you.

4.2 Other Information.  Automatically collected non-personally identifiable information may be aggregated and disclosed without restriction.  We may aggregate your information with that of other Users for any purpose, including analyzing and improving Company’s services to all Users. We may share that aggregate information publicly, including to show trends about the general use of the Services with the press, in our marketing materials or with our business partners, so long as we do not in the process disclose to any third parties any of your personally identifiable information in a manner that is readily personally identifiable to you.  We may collate or connect non-personally identifiable information with your personal information, in which case the resulting personally identifiable information will be treated as personal information.

4.3 Other Disclosures.

(a) We may disclose to outside parties information you submit and other information about you that we collect when we have a good faith belief that disclosure is reasonably necessary to (i) comply with applicable Law; (ii) protect the safety of any person from death or serious bodily injury; (iii) prevent fraud or abuse of us or our Users; (iv) to protect our property rights; or (v) enforce the Terms of Use, including investigation of potential violations.  If we provide your information to a law enforcement agency as set forth above, we will remove encryption before providing it.

(b) You should also be aware that advisers may disclose information to law enforcement or other authorities as required by law. Specifically, they may disclose information and/or take action in the following cases: (a) reported or suspected abuse of a child or vulnerable adult; (b) serious suicidal potential; (c) threatened harm to another person; (d) court-ordered presentation of treatment.

(c) If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, but we will notify you (for example, via email and/or a prominent notice on our Website) of any change in control or use of your information or if either become subject to a different Policy.  We will also notify you of choices you may have regarding the information.

5. Accessing Your Information; Your Choices.

5.1 If you have an account with us, you have the ability to review and update your personal information online by logging into your account and editing your account profile.  More information about how to contact us is provided below.  If you have an account with us, you also may close your account at any time through the Platform.  After you close your account, you will not be able to sign in to the Platform or access any of your personal information.  If you close your account, we may still retain (a) any non-personally identifiable information, and (b) certain personal information associated with your account, if retention is reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud and abuse or enforce the Terms of Use.  Information stored in routine backups may also be retained for the period those backups are retained in the ordinary course of business.

5.2 You can choose not to provide us with certain information, but that may result in you being unable to use certain features of the Platform and Services because that information may be required in order for you to register as a User, use the Services, obtain user support, or initiate other transactions.

5.3 When you register on the Platform, you consent to receive email messages from us.  You may modify this consent later by visiting the Settings page in the application while logged in.  At any time, you can choose to no longer receive commercial or promotional emails from us by following the instructions in your welcome e-mail.  You also will be given the opportunity, in any commercial email that we send to you, to opt out of receiving such messages in the future.  It may take up to 10 days for us to process an opt-out request.  We may send you transactional and relationship emails, such as service announcements, administrative notices, and surveys, without offering you the opportunity to opt out of receiving them.  Please note that changing information in your account, or otherwise opting out of receipt of promotional email communications, will only affect future activities or communications from us. If we have already provided your information to a third party (such as a service provider) before you have changed your preferences or updated your information, you may have to change your preferences directly with that third party.

5.4 Our mobile applications may also deliver notifications to your phone or mobile device. By requesting, joining, agreeing to, enrolling in, signing up for, acknowledging, or otherwise consenting to receive one or more text messages (“Opting In”), you

  • authorize us to use autodialer or non-autodialer technology to send text messages to the mobile phone number associated with your account (i.e., the number listed on your account when you Opt-In form or instructions, or, if none, the number from which you Opt-In);

  • authorize us to include marketing content in any such messages. You do not have to Opt In or agree to Opt In as a condition of using the Services;

  • are signing your Opt-In;

  • confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to Opt In; and

  • consent to the use of an electronic record to document your Opt-In.

5.5 To withdraw your Opt-In, request a free paper or email copy of the Opt-In, or to update our records with your contact information, please contact us at support@okayso.co.  This Policy still will apply if you withdraw your Opt-In.

5.6 After Opting In, in addition to the main messages the Services offers you may receive one or more welcome messages or administrative messages, such as (in some cases) a request to confirm your Opt-In.

5.7 If you Opt-In, message and data rates may apply.  Unless otherwise noted, we may send multiple, recurring messages.  We may terminate any text message portion of the Services or your participation in it at any time with or without notice, including, for example, before you have received any or all messages that you otherwise would have received, but this Policy will still apply.  For services operated through [SHORT CODE], you can get help by texting HELP to [SHORT CODE], and you can opt out by texting STOP to [SHORT CODE].  For Text Message Services operated through a different number, text HELP to that number for help and STOP to that number to opt out.  Your opt-out request may generate either a confirmation text or a texted request to clarify the text message service to which it applies (if you have more than one).  You consent to these texts by Opting In.  To complete your opt-out, please provide the requested clarification.

5.8 Most web browsers are set to accept cookies by default.  If you prefer, you can usually choose to set your browser to remove or reject browser cookies.  Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Platform and Services.

6. Security.  We use reasonable methods, consistent with industry practices, to protect the confidentiality of your information, including administrative, physical and technical safeguards.  Information you submit to or receive from our Services is sent using an encrypted TLS (SSL) connection. No method of transmission over the internet is completely secure and no method of protecting information is completely secure.  Therefore, we cannot and do not guarantee the security of your information.  If we learn of a security systems breach, then we may attempt to notify you so that you can take appropriate protective steps. We may also post a notice on our Website if a security breach occurs.

7. Our Policy Toward Children.

7.1 In General.  The Services are not directed or available to persons under 13. We do not knowingly collect information from children under 13.  If a parent or guardian becomes aware that his or her child has submitted information in violation of our policies and has provided us with information without their consent, he or she should contact us at support@okayso.co. If we become aware that a child under 13 has provided us with information, we will take steps to delete that information from our records, subject to any retention reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud and abuse or enforce the Terms of Use.

7.2 Minors Resident in California Residents.  If you are under 18 years of age and reside in California, you have the right to request and obtain removal of, content or information posted on our Website by you.  To do so, contact us at support@okayso.co.  The removal described under this Section 7.2 does not ensure complete or comprehensive removal of the content or information posted on our Website by you.

8. Changes to our Privacy Policy.  We may make changes to this Policy from time to time.  If this Policy is modified, we will update this page and the revision date.

9. Contacting Us.  To ask questions about this Policy, our privacy practices, your information, or anything relating to the Services, including requests that we unsubscribe you from communications, you may email us at our user contact email: support@okayso.org.